Just like the blood sucking vampires MTNUganda seems to be on a mission to drain me. Customer care has never been one of MTN’s strong points, they have always taken their customers for a ride and they always taken them for granted. I really understand how MTN took a thorough run for their money with Warid Telecom and Airtel plus UTL slashing their call rates. This basically means less people are spending money on airtime because they can call cheaply on other networks.
So why didn’t I join the other networks? Because I never wanted to leave my tariff to join all those confusing subscriptions.
Dial *something# to join and call for ten minutes for free blah blah blah. MTN most definately lost a significant number of its customers to the competition but were they right to scrap late chat?
Well maybe they want to compete but at then are they also going to subject their customers so many tariffs that may confuse some us? And who did they tell? As a telecom company in this day of technology, MTN was supposed to issue a notice probably by SMS to let us know these were going to change.
I must admit, I think MTN has once again miscalculated in my own opinion since people who buy airtime were texting at 50/= but now will be paying 110/= per sms. I will say MTN has for long tried to react late in these situations.
The industry has become very competitive with so many promos from the telecoms and for their customer, this doesn’t help at all. What MTN should have done in my own opinion is to keep MTN late chat the way it is. As an MTN customer I feel so much exploited and I believe I am not being treated as the King. That is why I have always failed to believe that MTN cares for its customers. Its interest is to continue to build only a strong brand but offer close to bad service to the people.
If were to do a mini survey, MTN would be at the bottom of the pack because of its service delivery.
I have always been a loyal customer to MTN (since 2004) and ever since Late Chat was introduced, I have never switched to any other tariff. Why? Because I hate the hustle of switching from one thing to another. If you are going to change something please treat me as if I am a valuable customer to your company.
With technology in this era, couldn’t they have communicated that they were going to scrape my tariff.
And now am done making noise about MTN. It has been long overdue.